Remote Access to Shared Health Network - Managed (Digital Health Managed Laptop) computer experience

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Information System Info
Information System: Remote Access to Shared Health Network - Managed (Digital Health Managed Laptop) computer experience
Path/URL: https://extendedoffice.manitoba-ehealth.ca/
Main Contact: Shared Health Service Desk
WRHA / U of M Network: WRHA
Access Form: No


Remote Access to Shared Health Network - Managed (Digital Health Managed Laptop) computer experience gives access on an Digital Health Managed Laptop to the same services/apps you would have at the office.

Education Requirement

Read manual: https://sharedhealthmb.ca/files/remote-access-user-guide.pdf

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Setting up Remote Access to Shared Health Network - Managed (Digital Health Managed Laptop) computer experience

See manual.


Eligibility

  1. Physicians. Access to Remote Access to Shared Health Network - Managed (Digital Health Managed Laptop) computer experience is restricted to those physicians who have an Digital Health Managed Laptop.
  2. Residents. Access to Remote Access to Shared Health Network - Managed (Digital Health Managed Laptop) computer experience is typically not granted to residents.
  3. Others (eg. Physician Services Manager) is granted on a case by case basis.

Getting access to Remote Access to Shared Health Network - Managed (Digital Health Managed Laptop) computer experience

  1. The Systems Support Analyst or Systems Analyst would process all Extended office requests. If they are away, please fill in the form using the following instructions.
  2. Locate the form here. Note that you have to be on the WRHA network to access.
  3. Choose the form "Remote Access Service (RAS)"
  4. Fill out as follows:
  5. Requestor's Name: that would be the name of the person filling out the form
  6. Requestor's Phone #: phone # of person filling out form
  7. Request Type: Add New Access
  8. Date Required: Put 5 working days from the date the form was created
  9. Billing Information:
    1. Clinical or Site Name: Put Health Sciences Centre
    2. Address: Room GC430, 820 Sherbook
    3. City/Town: Winnipeg
    4. Province: Manitoba
    5. Postal Code: R3A 1R9
    6. Department/Program:
      • Put Medicine/Section where Section is the Section the user is from.
      • Put "admin" if the person is from the administrative section of Medicine
    7. Cost Centre: Put N/A.
  10. User Information:
    1. First Name: put first name of user
    2. Last Name: put last name of user
  11. Network User ID: Put user's network ID. This would be the first part of their WRHA address. For example assume Dr. Emily Stowe has an email address of estowe@hsc.mb.ca. The network ID would be estowe.
  12. Manitoba Digital Health Laptop Hostname. Leave blank.
  13. Under "User of Remote Access":
    1. Put Users name preceded by Dr. if a physician
    2. Title of user is the job title of the user
  14. Approving Director:
  15. Name is the name of the Managing Director if they are unavailable have Department Head
  16. Title is Managing Director
  17. Have the user sign and then have the Managing Director/Department Head sign
  18. Scan the form and send it into the Servicedesk (in Global Address Book)

Removing access to Remote Access to Shared Health Network - Managed (Digital Health Managed Laptop) computer experience

  1. Fill in the Remote Access to Shared Health Network - Managed (Digital Health Managed Laptop) computer experience form above and click on "remove." The only signature necessary is a Physician Services Manager or Managing Director.

Troubleshooting Extended Office

If you get a message saying you are logged out of Citrix Gateway and you don't have access to your drives or email using Outlook, please do this: Solution one:

  1. Login to Extended Office again
  2. Click on Extended Office when asked
  3. Click on "Transfer"
  4. Logout of Extended Office by clicking on "Log off" at the top of browser
  5. Try logging in again (there will be no transfer involved). Usually this works. If it doesn't, retry starting at #1. If this doesn't work:
    1. login in again and click Extended Office when asked and click on "transfer" and log off at the top of the browser
    2. reboot
  6. Try logging into Extended Office again

Note: you might have to do this multiple times.

Solution two:

  1. Check if Citrix Gateway Plug-in (lock icon in system tray near the time and date) is greyed out.
  2. If Citrix Gateway Plug-in is greyed out, it means that you got disconnected from VPN. Blue means that you are connected to the VPN.
  3. If greyed out, click on Citrix Gateway Plug-in icon. Enter username if needed and password. Select connect
  4. Wait until network drives are connected.

Note: it would be helpful please if you can give feedback to the Systems Support Analyst and Systems Analyst as to what issues you were having and which solution works more often.

Roles using this information system

(automatically populated from Role's pages, edit there to change)

Processes

(automatically populated from call to Template:InfoSystem, edit whole page to change)

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