Transcription Services

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Transcription Services provides transcriptions for the department's physicians. Transcription services currently employs 19 full time, 1 part time and 2 casual transcriptionists. The team is headed up by the Transcription Manager, Cathy Belanger. The Internal Medicine Department at St. Boniface Hospital employs 7 transcriptionists that transcribe reports for Medicine, Nephrology and Cardiology.

The service is paid for from Physician Overhead.

The service follows the Transcription Services Standards, Transcription Services Formatting Standards - Consultations and Letters of Correnspondence and Sleep Study and Sleep Clinic Reports - Dictation and Transcription Of.

Physicians provide their Dictation via Dictation equipment and sign the finished transcriptions via ESign.

The Transcription Manager maintains the department's access to the Provincial Dictation and Transcription System and ESign, and maintains Transcription Services Standards using Provincial Dictation and Transcription System reporting.


We transcribe reports for approximately 175 physicians at 5 different sites: HSC; Seven Oaks Nephrology; Riverview Physiatry; VGH Ambulatory Care Clinic and the Sleep Disorder Centre. We also transcribe for the residents attending the above locations. The number of dictations received per day by residents can be up to approximately 50 per day.

Number of dictations received for both physician and resident dictations:

  • 2015 - 76431
  • 2016 - 80885
  • 2017 - 77792
  • 2018 - 83406
  • Yearly Average - 79629

Resident dictations only:

  • 2015 - 6831
  • 2016 - 4834
  • 2017 - 5665
  • 2018 - 4733
  • Yearly Average - 5516

The numbers of hours of dictation that is dictated daily varies between 15 and 24 hours and the average number dictated is 355 per day.

Team members


The Internal Medicine Transcription Services at Health Sciences Centre was established in the fall of 2007 with 7 transcriptionists. At the time we were located in various locations throughout the Centre. We centralized and moved to our current location across from the Rehabilitation Hospital in the spring of 2008.

At the time of inception, reports were dictated using tapes, which were replaced by the RDAT (Regional Dictation and Transcription) system. With this system, physicians could use either digital recorders or the telephone. Voice files from digital recorders are uploaded to a voice server, dictation that is phoned in is directly recorded to a voice server. We are in the process of transitioning most clinics to Accuro and all reports are typed directly into Accuro. This began in 2015 and now includes Respiratory, Gastroenterology, Rheumatology, Neurology, Clinical Allergy and Immunology, Endocrinology, Hypertension, General Internal Medicine. Next in line are Infectious Diseases and Hepatology.

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